Boundary Basics for the Practitioner: Mastering Difficult Patient Interactions Upskill with confident responses when faced with difficult clients

CPD Points : 2

CEU Points awarded: 2 General, Level 1

• Presenter:Alexi Trninic
• Live Webinar:  11 November, from 17:30 to 19:30.
• MCQ’s: 5 MCQ’s 
• Attendees: Healthcare Professionals
• Fee: R435 (R470 after Live Webinar) 
• CEU’s: 2 general CEU (Level 1)
• Accreditation Number: TBC
  

Course Description

This webinar will be a practical, skills-based training session that can equip physiotherapists and other health care professionals with the tools and confidence to manage challenging client interactions, maintain professional boundaries, and respond appropriately to emotional distressed or dysregulated clients.

Allied health care professionals frequently encounter patients who may be distressed, frustrated, or emotionally dysregulated in ways that affect their engagement in therapy and rehabilitation. This can even lead to disruptive and disconcerting situations within a practice space. Managing these interactions can be challenging, particularly when clients display demanding, confrontational, or inappropriate behaviours, or when professional boundaries become difficult to maintain.

This 90-minute webinar will provide physiotherapists and other allied health care professionals with practical strategies to better understand and respond to challenging client behaviours. The session will explore the factors that may contribute to these behaviours. Participants will learn effective communication and de-escalation techniques, how to establish and maintain appropriate therapeutic boundaries, and how to respond to challenging situations without compromising patient dignity, therapeutic rapport, or their own professional wellbeing.